Frequently Asked Questions
Everything you need to know about your NRG Innovations shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
At NRG Innovations, we prioritize quality and ethics. We use premium organic cotton and recycled polyester blends in our core collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.